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Return Policy, Refund & Exchange Policy

Terms & Conditions of Sales
The original sales receipt must accompany all returns.  Returned merchandise must be in it's original condition and it's original box.  All factory accessories, manuals and warranty cards must be with the merchandise.  No cash or credit card refunds, store credit only.  NO CASH REFUNDS.

Merchandise returned after ten (10) days from the purchase date is subject to a restocking fee of not less than 20% of the original sales price.  We are happy to exchange an item or give store credit, however we do not offer refunds.  Neither returns nor exchanges are permitted for the following products:  Software, Studio Interfaces, Microphones, Headphones, Ear Buds, In Ear Systems, Harmonicas, Repairs, Reeds, Mouth Pieces, Print Music, Special Orders or any merchandise or product deemed un-returnable.

No items will be exchanged or accepted for return after thirty (30) days from the date of purchase.

Layaway Policy
We offer a 3-month layaway plan.  20% of the total sale is required to open a layaway account.  Payments must be made at least every month to keep the layaway current.

if no payments are made for thirty (30) days, the layaway will be cancelled.  The balance of the layaway payments made less 20% will be issued as a store credit to be used for future purchases.  This credit expires thirty (30) days after issuance.

Not responsible for wrong phone numbers or messages/tests not received from answering machines or any other mechanical/human devices.

Special Orders
A non-refundable, non-transferable deposit of 50% of the purchase price is required on all special orders.  Special orders may not be returned or exchanged.

Returned Check Fee
A fee of $35.00 or the maximum allowed by law will be charged on each returned check.

All repairs left for thirty (30) days from date called/text that repair is completed or needs to be picked up will be sold for repair costs.  Not responsible for wrong phone numbers or messages/text not received from answering machines or any other mechanical/human devices.

Consignment Purchases
All consignment purchases are final.